General Terms and Conditions

This Web Site, www.warmorwet.com is operated by Warm or Wet, 23-25 Chorley Central Business Park, Chorley PR6 0BL These Terms and Conditions apply to all transactions on this site, whether you are ordering online or by telephone. Please read them carefully. They do not affect your statutory rights.


CUSTOMER SALES

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within mainland UK.

All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail.

We accept payments through all major credit and debit cards including Visa, MasterCard, Switch, Solo, Electron and Delta. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared. BACS payments are also accepted.

Please note orders paid for by card can only be delivered to the cardholders address.

All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change. If a product becomes unavailable we may offer you an alternative and give you the opportunity to cancel the order.

All product specifications, images, descriptions and other information communicated by us, whether displayed on our website or communicated over the telephone, have been made accessible by suppliers and manufacturers. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product, which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

Full product details are available from the manufacturers brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturer's discretion. We will supply the product as supplied to us by the manufacturer. All product images, descriptions and dimensions are offered as a guide only and are subject to change at any time by the manufacturer.

It is the responsibility of the purchaser to make sure that they have ordered the correct goods and that any accessories or extras needed are included in the order. We strongly recommend that you make sure that before ordering any goods you have checked all sizes and made sure the goods will fit. We cannot be held responsible for goods not fitting correctly. If in doubt please call our sales order line for advice.

All goods and services are subject to availability and may be withdrawn at any time. If the goods ordered are unavailable, we will contact you with suggestions of alternative goods of equivalent quality and wherever possible a similar price. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.

We will make every effort to keep your details secure and we will not supply or sell any customer details to any outside organisation or third party at any time.

INSTALLATION

Warmorwet  does not provide a fitting service

Installation of gasappliances requires a Gas Safe (formerly CORGI) registered engineer and any plumbing or electrical work must be carried out in accordance with current regulations. Manufacturers instructions and current regulations must be followed exactly when carrying out any installations. Failure to do so may result in invalidation of warranty, call-out charges for service calls and serious compromise on safety

We strongly recommend that you do not book fitters until you have received and inspected your goods. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

We shall not be liable for any losses, costs, damages, charges, or expenses due to damaged items once installation of your products has commenced.

RETURNS

If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 7 working days from date of delivery or collection for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories.

Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.

Prior to returning any item(s) we must receive written confirmation of your request to return and the reason why you wish to return the product. We will then issue a returns reference number. When returning products you must ensure you use an insured delivery service to return any items. We will not be liable for any damage caused by the courier on the return journey.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive a returned item that is not in the condition we sent it or has missing components we reserve the right not to issue a full refund.

We are unable to accept the return of goods specially ordered to the customer´s specification.

If within 7 days of receiving your product(s), the goods are returned as new and unused, in the original box and packaging, including all accessories and are in a resellable condition, you will be refunded the full invoice price less any delivery charges

If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return.

FAULTY ITEMS

If you suspect that your goods have developed a fault, first check the manufacturer's manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturer's helpline number and call to find out if the manufacturer has its own warranty procedure.
If the fault remains unresolved, please contact our Customer Service Department as soon as possible and we will do what we can to help:

(a) We will arrange for either a replacement product or replacement parts to be supplied free of charge. These parts will be delivered to you and the faulty item will be collected.

(b) A full refund - providing the item has been verified by a qualified engineer as being faulty. We will arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we will carry out the refund and take out a fee to cover any costs.

(c) If your item becomes faulty after having been fitted please contact the manufacturers direct to arrange a prompt service call.

All goods supplied are covered by the terms and conditions of the manufacturer's guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear.